Refund & Cancellation Policy

Before you purchase a label

You can abandon a draft shipment at any time before payment. No charge is made and no carrier label is created.

After you purchase a label

If your label has not been used and the carrier has not accepted the package, you may request a label cancellation and refund from your shipment details page. Approval is subject to carrier rules.

Oshippy cannot stop a package that is already in transit. Once a carrier scans your package, cancellation is generally not available.

Payment refunds

When a carrier approves a label void, Oshippy will refund your postage and applicable fees to your original payment method. Processing times depend on your bank or card issuer.

Carrier adjustments

Carriers may bill additional postage if the actual weight, dimensions, or address differ from what was entered. See our carrier adjustments policy for details.

Need help?

Contact us through the support page if a refund request fails or you were charged without receiving a usable label.